Make your customer journey your competitive advantage

Build a customer journey that removes leakage and increase growth with Think RevOps

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Customer Journeys leak 20% - 30% of revenue

Technology advancement has made buyers’ behaviours increasingly more sophisticated. This is changing the landscape of how we should acquire and retain customers. This involves refinement of your go-to-market processes to ensure you can maximize value on each step of the journey.

Most fail however due to mis-alignment of their go-to-market operations. This causes inefficiencies that affect the customer journey which leak revenue and derail growth. You will be familiar with those issues:

Information silos

Your GTM teams are mis-aligned and managing their own interest rather the interest of the business as a whole. This is causing decisions around processes, data and technology to be made in silos. In turn this affects how the business makes decision - cannot be based on data when they are disjointed.

Ductaped process

The silos, disjointed data and processes are causing businesses to ductape the customer journey and not only causes even more friction internally but it starts affecting the customer experience.

Poor tech implementation

The patched up customer journey causes many technology stack acquisitions to be mis-purchased, poorly implemented, and so not well adopted. Most businesses tend to start looking at acquiring technology as a means of patching up their data and process challenges.

Data quality

Mis-alignment GTM, the silo-ed information, the duct-taped processes and ill-implemented or patchwork technology infrastructure are causing data to be incomplete, incorrect, and unavailable. As a result, you are now forced to make business decisions around your strategy, forecasting, budgeting and P&L based on bad data.

Sales Operation Solutions for tech and SaaS businesses

Let us transform your GTM operations

Think RevOps transforms your current GTM operations by ingesting a RevOps operating model to your business and ensures you are able to maximize revenue potential each step of your customer journey.

Centralised GTM model

Our RevOps solution ensure that all GTM departments are centralised moving towards the same goal keeping all teams accountable to revenue. This ensures every initiative has a measurable impact on the full funnel from awareness to expansion.

Scalable and agile operations

Our design thinking methodology ensures we streamline your customer journey, ingesting intelligence at each step of the process as well as aim for repeatability. We then implement this in your tech infrastructure ensuring automation of your processes.

Data-Driven Decision Framework

Our framework is imbedded in the RevOps operating model with the aim of achieving the customer 360 view - ensuring intelligence is at its core and is accessible.